Privacy Policy

Ocean Fix ("we", "us", "our") operates the website oceanfixac.com and provides AC installation, maintenance, and repair services in Dubai, UAE. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding that information.

By contacting us, using our website, or engaging our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us and information generated when you interact with our services:

Information You Provide

• Contact details: Name, phone number, and email address when you contact us via WhatsApp, phone, or email.
• Service address: Your property address or area in Dubai when booking a service visit.
• Service details: Information about your AC units, reported faults, and service history shared during enquiries or visits.
• Communications: Records of messages exchanged via WhatsApp, email, or phone calls for service coordination and support.

Information Collected Automatically

• Website usage data: Pages visited, time spent, referring URLs, and general location (country/city level) via standard server logs.
• Device information: Browser type, operating system, and screen resolution for website optimisation purposes.

We do not collect payment card details. Any payments are handled directly in cash or via bank transfer and are not processed through this website.

2. How We Use Your Information

We use the information we collect solely to provide and improve our services:

• To respond to your enquiries and schedule service visits.
• To contact you before, during, and after a service visit for coordination and follow-up.
• To maintain service records for your AC units and provide consistent care over time.
• To send appointment reminders or service renewal notifications (you can opt out at any time).
• To improve our website and service offering based on usage patterns.
• To comply with legal and regulatory obligations under UAE law.

We do not use your personal information for automated decision-making or profiling.

3. WhatsApp Communications

Our primary contact channel is WhatsApp (+971 56 267 2216). When you message us via WhatsApp, your messages are subject to WhatsApp's own Privacy Policy (Meta Platforms, Inc.) in addition to this policy. We use WhatsApp solely for service communications — booking confirmations, technician coordination, quotes, and follow-up. We do not send unsolicited marketing messages.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service delivery: Our technicians receive the minimum necessary information (name, address, contact number, and job details) to carry out your requested service.
• Legal compliance: We may disclose information if required by UAE law, court order, or a legitimate request from a government authority.
• Business transfers: In the unlikely event of a sale or transfer of our business, customer information would transfer to the new owner under equivalent protections.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations:

• Service records: Retained for up to 5 years to support warranty claims, repeat visits, and AMC contract management.
• Contact communications: Retained for 2 years after the last interaction.
• Website logs: Automatically deleted after 90 days.

You may request deletion of your information at any time (see Section 7 below).

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our communications are conducted over encrypted channels (WhatsApp end-to-end encryption; HTTPS on this website). Access to customer records is restricted to authorised staff only.

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Objection: Object to us using your information for marketing or non-essential communications.
• Portability: Request your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact us at info@oceanfixac.com or via WhatsApp. We will respond within 14 business days.

8. Cookies

This website does not use tracking cookies or third-party analytics scripts. Standard server logs (which record IP addresses and page requests) are used for security and performance monitoring only and are purged after 90 days.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Third-Party Links

This website may contain links to third-party services (such as Google Maps and WhatsApp). We are not responsible for the privacy practices of these services and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated version on this page with a revised "Last updated" date. Continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: