Last updated: April 2026
These Terms and Conditions ("Terms") govern all services provided by Ocean Fix ("we", "us", "our", "the Company") to customers ("you", "the Customer") in Dubai and the wider UAE. By booking a service, accepting a quote, or entering into an Annual Maintenance Contract with Ocean Fix, you agree to these Terms in full.
Please read these Terms carefully before engaging our services. If you do not agree, please do not proceed with a booking.
Ocean Fix provides the following services, subject to technical feasibility and the specific scope agreed at time of booking:
All services are carried out by qualified, experienced technicians in accordance with Dubai DEWA electrical standards and applicable UAE regulations.
2.1 Free Quotation: Initial quotes are provided free of charge, either over the phone/WhatsApp based on your description, or following a site visit.
2.2 Quote Validity: Written quotes are valid for 14 calendar days from the date of issue, unless otherwise stated. Material and labour costs may vary after this period.
2.3 Approval Required: No chargeable work will commence without your explicit verbal or written approval of the quoted price. For emergency callouts, approval is confirmed when the technician presents the on-site diagnosis quote and you authorise them to proceed.
2.4 Additional Work: If additional faults or requirements are discovered during a service visit that were not included in the original quote, we will inform you immediately and obtain approval before carrying out any additional work. You are under no obligation to accept additional work.
2.5 Transparent Pricing: Our quotes include all labour and standard consumables. Parts, refrigerant top-ups, and specialist materials will be itemised separately.
3.1 Residential Services: Payment is due upon completion of the service visit, unless otherwise agreed in writing. We accept cash and bank transfer.
3.2 Commercial and AMC Contracts: Payment terms for commercial clients and AMC contracts are agreed in the individual contract. Standard terms are 30 days from invoice date.
3.3 Late Payments: Invoices unpaid after the due date may attract an administrative charge. Repeat non-payment may result in suspension of contracted services.
3.4 Deposits: For large installation projects or commercial contracts, a deposit of up to 30% of the total project value may be required before work commences. This will be stated clearly in your written quote.
4.1 Workmanship Warranty: All labour carried out by Ocean Fix technicians is warranted for 90 days from the date of service. If the same fault recurs within this period and is attributable to our work, we will rectify it at no additional labour charge.
4.2 Parts Warranty: Replacement parts supplied by Ocean Fix carry the manufacturer's warranty, which will be passed on to you. Warranty periods vary by part and manufacturer — we will advise you at point of sale.
4.3 Warranty Exclusions: The workmanship warranty does not cover:
4.4 Manufacturer Warranty: For units we install, the manufacturer's warranty applies separately and is subject to the manufacturer's own terms. Warranty claims for manufacturer defects must be directed to the manufacturer or their authorised service centre.
5.1 Customer Cancellations: You may cancel or reschedule a booked appointment at no charge, provided you give at least 4 hours' notice before the scheduled visit time. Please notify us via WhatsApp or phone.
5.2 Short-Notice Cancellations: Cancellations with less than 4 hours' notice may incur a callout fee to cover the technician's travel time and scheduling disruption. We will advise you of any applicable fee at the time of cancellation.
5.3 No-Access Visits: If our technician arrives at the agreed time and is unable to access the property due to reasons within your control, a callout fee may apply.
5.4 Our Cancellations: We reserve the right to reschedule appointments due to operational reasons (e.g., technician unavailability due to an emergency). We will contact you as early as possible and offer the earliest available alternative slot.
6.1 Contract Term: AMC agreements are for a period of 12 months from the contract start date, unless otherwise specified in writing.
6.2 Renewal: Contracts will be offered for renewal 30 days before expiry. Pricing for the renewal period will be confirmed in writing.
6.3 Early Termination: If you wish to cancel an AMC before its expiry date, a cancellation fee equivalent to the value of services already provided (or a minimum of one service visit charge, whichever is greater) may apply.
6.4 Scope: The specific services, visit frequency, and inclusions of your AMC are defined in your individual contract. In the event of any conflict between these Terms and the specific AMC contract, the AMC contract prevails.
6.5 Emergency Callouts: Priority emergency callouts under an AMC are provided at the discounted rates stated in your contract. An emergency callout is defined as a fault resulting in complete loss of cooling. Routine service requests are handled within standard scheduling.
To enable us to deliver services safely and effectively, you agree to:
Failure to meet these responsibilities may result in the visit being rescheduled and a callout fee being applied.
8.1 Ocean Fix's liability for any claim arising from our services is limited to the value of the specific service or contract from which the claim arises.
8.2 We are not liable for indirect, consequential, or incidental losses — including but not limited to loss of earnings, property damage unrelated to our work, or costs arising from AC downtime — except where such loss results directly from our negligence or wilful misconduct.
8.3 We carry public liability insurance covering accidental damage to your property caused by our technicians in the course of their work. Any such claim must be reported to us within 48 hours of the service visit.
8.4 We are not liable for pre-existing faults, structural deficiencies, or third-party modifications to AC systems that were not disclosed to us prior to the service visit.
All work is carried out in compliance with Dubai DEWA regulations, UAE Federal Law on electrical safety, and applicable health and safety standards. Our technicians are authorised to refuse or halt work if they assess that site conditions present an unacceptable safety risk. In such cases, we will advise you of the issue and the remediation required before work can safely proceed.
All content on the oceanfixac.com website — including text, logos, images, and tools (including the Energy Savings Calculator) — is the property of Ocean Fix and is protected by copyright. You may not reproduce, redistribute, or use this content for commercial purposes without our prior written consent.
11.1 These Terms are governed by the laws of the Emirate of Dubai and the United Arab Emirates.
11.2 In the event of a dispute, we encourage you to contact us first at info@oceanfixac.com so we can work towards a resolution. We aim to acknowledge complaints within 2 business days and resolve them within 14 business days.
11.3 If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the courts of Dubai.
We reserve the right to update these Terms at any time. The current version will always be published on this page with the "Last updated" date. Continued use of our services after any changes constitutes acceptance of the revised Terms. For existing AMC contracts, material changes to Terms will be communicated in writing before they take effect.
If you have any questions about these Terms or wish to raise a service concern, please contact us:
Ocean Fix
2nd St, Satwa, Dubai, UAE
info@oceanfixac.com
+971 56 267 2216